Refund Policy

Thank you for choosing Vivawin.co and Vivawin.io. We strive to provide the best gaming experience to our users. However, we understand that there may be situations where a refund request arises. Please review our refund policy carefully.

1. General Refund Policy
All deposits and bets made on Vivawin.co and Vivawin.io are final. Due to the nature of online gaming, we do not generally offer refunds or cancellations once a bet has been placed or funds have been used within the platform.

2. Refund Eligibility
A refund may be considered only under the following circumstances:

Unauthorized Transactions: If you suspect fraudulent activity on your account, please contact us immediately at support@vivawin.io.
Technical Errors: If a deposit was processed multiple times due to a system error or a technical issue on our platform.
Regulatory Compliance: If required by law or applicable gaming regulations.

3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:

Contact our support team at support@vivawin.io within seven (7) days of the transaction.
Provide details of the transaction, including date, amount, payment method, and the reason for your refund request.
Our team will review the request and respond within 5-7 business days.

4. Refund Approval & Processing
If a refund is approved, it will be processed to the original payment method within 10-14 business days, depending on the payment provider’s policies.
Refunds will only be issued in the original currency of the deposit.
Any bonuses or promotional offers associated with the refunded amount will be forfeited.

5. Chargebacks & Fraud Prevention
Any chargeback request will result in immediate account suspension and investigation.
Users found engaging in fraudulent refund claims may face permanent account closure and legal action if necessary.

6. Changes to the Refund Policy
Vivawin.co and Vivawin.io reserve the right to modify this refund policy at any time. Any updates will be posted on our website, and continued use of our platform constitutes acceptance of any changes.

For any questions or concerns, please reach out to our support team at support@vivawin.io.