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1. General Information
As a data controller, we are legally obligated under gambling regulations to process personal data to facilitate player participation in games and provide related services. This Privacy Policy explains the types of personal data we collect, why we collect it, and how we use it.

Website Ownership: The website vivawin.io ("Casino," "Website," "Company," "We," "Us," "Our") is operated by a company incorporated under the laws of Anjaun and licensed by Gaming Anjuan.

- Contact: Questions regarding this Privacy Policy or data protection should be directed to our Data Protection Officer at support@vivawin.io.
By creating an account on our Website, you agree to this Privacy Policy. If you do not accept its terms, refrain from using the Website. This Policy may be updated periodically, and we encourage users to review it regularly. Continued use of our services implies acceptance of any updates.

2. Information We Collect
We may collect and process the following types of personal data:

Data provided during registration or through the Website (e.g., name, date of birth, email, phone number).
Communication records, including emails, chat logs, and other correspondence.
Transaction histories and activity logs, including login details, GeoIP data, and browser/device information.
Documents for verification, such as passports, payment slips, or bank statements.
Survey responses or customer feedback, where applicable.

3. How We Use Your Information
Your personal data is processed to:

Facilitate gaming and related services.
Process bets and transactions, including payment verification.
Conduct identity and compliance checks.
Provide customer support.
Prevent fraud, money laundering, and other illegal activities.
Notify you of promotional offers (if consent is provided).
Conduct market research and analyze trends.

4. Marketing Communication
If you have opted in, we may use your personal information to send marketing messages about promotions, services, or offers.

Opting Out: You can opt out of receiving marketing communications via your account settings or by contacting support@vivawin.io.
Contest Prizes: By accepting winnings or prizes, you consent to the use of your name or nickname for promotional purposes unless prohibited by law.

5. Obtaining Personal Information
We collect personal data:

Directly through interactions with our Website.
From third-party service providers for fraud prevention or technical support.
Data obtained from third parties is handled as outlined in this Privacy Policy.

6. Data Recipients
We may share your information within our corporate group and with business partners, including:

Parent companies, subsidiaries, and affiliates.
Employees (e.g., Data Protection Officer, fraud analysts, customer support agents) bound by confidentiality agreements.
Third-party processors for hosting, marketing, or analytics, subject to strict data protection obligations.
Data may be transferred within the European Economic Area (EEA) or to approved non-EEA processors, ensuring compliance with data protection laws.

7. Sharing Your Data with Third Parties
Your data will only be shared in specific circumstances, such as:

Legal or regulatory requirements.
Transactions processed by payment providers.
Fraud investigations.
With your consent for marketing purposes.

8. Data Retention
Data is retained for a minimum of five years after account closure, as required by EU anti-money laundering regulations.
Requests for data deletion before this period cannot be accommodated.

9. Protecting Your Data
We implement stringent measures to safeguard your personal data:

Access to accounts is secured through unique credentials and optional two-factor authentication (2FA).
You are responsible for maintaining the confidentiality of your login details.

10. Safeguarding Minors
Our services are restricted to individuals aged 18+ or the legal age in their jurisdiction. Efforts are made to identify and block minors, including security checks. Personal information submitted by minors will be deleted immediately.

11. Legal Disclaimer
While we strive to protect your data, we cannot guarantee complete security during transmission.

External Links: Linked third-party websites operate under their own privacy policies.
Limitation of Liability: We are not liable for data breaches beyond our control or for unauthorized use of your information by third parties.

12. Agreement to Privacy Policy
By using our services, you consent to this Privacy Policy and the processing of your data. Updates to the Policy will be communicated via our platforms, and continued use implies agreement to the changes.

13. Contacting Us
For inquiries regarding your personal data, you may:

Verify or update your data.
Request changes or inquire about its use.
Opt-out of marketing communications.
Contact our Data Protection Officer (DPO) at support@vivawin.io for further assistance.
You may also file complaints with a supervisory authority under GDPR Article 77.

This Privacy Policy is effective from December 01, 2024 and will be updated as necessary to reflect legal and operational changes.