Terms and Conditions

1. Introduction
These Terms and Conditions (the "Terms") apply to the use of this website (the "Website") and its related services (collectively, the "Service"). By accessing or using this Website, you ("Customer") agree to be bound by these Terms. If you do not agree, please refrain from using the Website.

The Service is owned by  Vivawin, a limited liability company registered in Anjuan, with the company registration number 15834 and a registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. The company operates under license number ALSI-202410004-F11, issued by Anjuan, for the provision of online gaming services.

2. General Terms
2.1. Amendments: The Company reserves the right to revise and amend these Terms at any time. Amendments are effective immediately upon publication on the Website. Continued use of the Service constitutes your agreement to the amended Terms.

2.2. Compliance: You are responsible for ensuring that your use of the Service complies with the laws of your jurisdiction.

2.3. Suspension or Termination: We may suspend or terminate your account without prior notice if you breach these Terms.

3. Eligibility
3.1. Age Restriction: You must be at least 18 years old or the legal age for gambling in your jurisdiction.

3.2. Restricted Jurisdictions: Access to the Service is prohibited in certain jurisdictions listed on the Website. It is your responsibility to ensure that your use of the Service complies with local laws.

3.3. Account Ownership: Accounts must be registered personally and are non-transferable.

4. Account Registration and Management
4.1. Account Creation: You must provide accurate and complete information during registration.

4.2. Password Security: You are responsible for maintaining the confidentiality of your account credentials.

4.3. Account Closure: You may request account closure at any time. Any outstanding balance will be returned subject to verification and applicable deductions.

4.4. Duplicate Accounts: Creating multiple accounts is prohibited and may result in account closure and forfeiture of winnings.

5. Deposits and Withdrawals
5.1. Minimum Deposit: Deposits below the specified minimum will not be credited.

5.2. Processing Fees: The Company may charge fees for transactions, as outlined on the Website.

5.3. Withdrawal Conditions: Withdrawals are subject to verification processes, including Know Your Customer (KYC) procedures.

5.4. Fraudulent Activity: Any deposits or withdrawals suspected to be linked to fraudulent activity may be withheld.

6. Bonuses and Promotions
6.1. Eligibility: Bonuses and promotions are subject to specific terms outlined at the time of the offer.

6.2. Abuse of Promotions: Abuse of bonuses may result in forfeiture of bonuses and associated winnings.

6.3. Wagering Requirements: Bonuses are subject to wagering requirements before withdrawal.

7. Responsible Gambling
7.1. Self-Exclusion: Customers can request self-exclusion by contacting customer support.

7.2. Deposit Limits: Customers can set limits on deposits and losses.

7.3. Support: The Website provides links to third-party organizations supporting responsible gambling.

8. Prohibited Activities
8.1. Fraud: Fraudulent activity, including the use of bots or software to manipulate the Service, is prohibited.

8.2. Abusive Behavior: Customers must refrain from abusive or offensive behavior in chats or communication with support.

8.3. Multiple Accounts: Creating multiple accounts for manipulation or fraud is prohibited.

9. Data Protection and Privacy
9.1. Personal Information: We collect and process personal data in accordance with applicable data protection laws. Please refer to our Privacy Policy.

9.2. Third-Party Sharing: Personal data may be shared with third parties for verification or regulatory purposes.

9.3. Security: The Company employs encryption and other security measures to protect customer data.

10. Intellectual Property
10.1. Ownership: All content, logos, trademarks, and software are owned by the Company or its licensors.

10.2. Prohibited Use: You may not use the Website’s content for commercial purposes without prior written consent.

11. Errors and Malfunctions
11.1. System Errors: In the event of a system error or malfunction, bets may be voided.

11.2. Correction of Errors: The Company reserves the right to correct errors and adjust customer balances accordingly.

12. Complaints and Dispute Resolution
12.1. Submitting Complaints: Complaints must be submitted to customer support via the contact form or email.

12.2. Resolution Timeframe: The Company will make reasonable efforts to resolve complaints within 14 days.

12.3. Regulatory Escalation: Unresolved disputes may be escalated to the relevant regulatory authority.

13. Termination and Suspension
13.1. Breach of Terms: The Company reserves the right to suspend or terminate accounts for breaches of these Terms.

13.2. Inactive Accounts: Accounts inactive for 6 months may be frozen, subject to account reactivation upon verification.

14. Liability and Indemnity
14.1. Limitation of Liability: The Company is not liable for indirect or consequential losses arising from the use of the Service.

14.2. Customer Indemnity: Customers agree to indemnify the Company against any claims or losses arising from their use of the Service.

15. Governing Law and Jurisdiction
These Terms are governed by the laws of Anjuan. Any disputes will be subject to the exclusive jurisdiction of the courts of Anjuan.

16. Final Provisions
16.1. Severability: If any provision of these Terms is deemed invalid, the remaining provisions will remain in effect.

16.2. Entire Agreement: These Terms constitute the entire agreement between the Company and the Customer.

16.3. Contact Information: For any questions regarding these Terms, please contact us at support@vivawin.io.